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‘Why have I been put onto an expensive energy tariff?’

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I have been with energy provider iSupplyEnergy since 2014, always making sure I would be on a fixed tariff.

Since December 2016 I have had constant problems with the tariff I was supposed to be on. I was quite ill with pneumonia during the month when my contract expired.

With a few emails, iSupplyEnergy put me on iFix18, which was to expire in August 2018. This was confirmed in an email.

On Aug 21 2017 a document stated I was on iVariable, which I did not want as it is more expensive.

Meanwhile, as of June 30 2017, iSupplyEnergy has been taken over by a state-owned Swedish company, Vattenfall.

Daphne Ince, Wilts

Three days after the episode in August 2017 it was confirmed that you were on iFix after all. Yet on April 6 2018 you were told you were on iVariable, the more expensive option, and had been since December 2016.

There had also been issues over the monthly direct debit, which in the winter of 2017 had been increased for two months to £92. After you complained this was reduced to £82, and after further pressing from you, to £50 in September 2017.

In March, however, it increased to £75. You questioned the rise and were told this was due to increased wholesale prices. You felt that, as you were on iFix, this shouldn’t happen.

Fed up, you wrote to me. When you originally sent an account message advising iSupplyEnergy to select the 18-month tariff for your renewal, this note was not read soon enough.

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